IT Support Analyst, Maternity Cover, 15 months FTC.

Join Us in Changing Lives 

At OXB, our people are at the heart of everything we do. We’re on a mission to enable life-changing therapies to reach patients around the world—and we’re looking for passionate individuals who embody our core values every day: Responsible, Responsive, Resilient, and Respectful. 

We’re currently recruiting for an IT Support Analyst to join our Information Services team. In this role, you will manage, analyse, schedule and perform IT support for data and communication systems, services and infrastructure across all sites including telecommunications, audio and visual systems, playing a key role in advancing our mission and making a real difference. 

Your responsibilities in this role would be: 

• Provide IT analysis and technical support to employees, covering both hardware and software systems to deliver a successful resolution. 

• Maintain and repair IT systems and equipment (hardware, peripherals and software) to ensure they are functioning effectively. 

• Install IT equipment and software to meet user(s) needs. 

• Assist in the development and technical support of the technology infrastructure for both voice and data. 

• Document the introduction of new equipment and maintain equipment records to satisfy regulatory audit requirements. 

• Knowledge of security protocols and best practices 

• Support and participate in the successful delivery of IT company projects. 

• Contribute to the development of the IT operating procedures and backup plans to meet the needs and regulatory requirements of the business. 

We are looking for:

• A level or degree (or similar in a related field) 

• Microsoft Certified IT Professional (MCITP) or Microsoft Certified Solutions Expert (MCSE) 

• Knowledge of operating systems, 365 Administration, Entra, SOC, networking, mobile and data telecommunication, servers, Windows operating systems, networks and security, wireless network, anti-virus and backups 

• Experience in troubleshooting system and network problems and diagnosing and solving hardware or software faults. 

• Competent with installing and configuring computer hardware, operating systems and applications 

• Knowledge of data integrity fundamentals about completeness, consistency, accuracy and quality 

• Proven experience within a high Cyber security awareness environment 

• Good command of the English language, both written and spoken, with the ability to explain problems and solutions clearly to non-technical users 

About Us: 

OXB is a quality and innovation-led viral vector CDMO with a mission to enable its clients to deliver life changing therapies to patients around the world. One of the original pioneers in cell and gene therapy, we have more than 30 years of experience in viral vectors; the driving force behind the majority of gene therapies. 

OXB collaborates with some of the world’s most innovative pharmaceutical and biotechnology companies, providing viral vector development and manufacturing expertise in lentivirus, adeno-associated virus (AAV) and adenoviral vectors. OXB’s world-class capabilities span from early-stage development to commercialisation. These capabilities are supported by robust quality-assurance systems, analytical methods, and depth of regulatory expertise. 

Why Join Us? 

• 💸 Competitive total reward packages 

• 🧘 Wellbeing programmes that support your mental and physical health 

• 🚀 Career development opportunities to help you grow and thrive 

• 🤝 Supportive, inclusive, and collaborative culture 

• 🧪 State-of-the-art labs and manufacturing facilities 

• 🌍 A company that lives its values: Responsible, Responsive, Resilient, Respect 

We want you to feel inspired every day. At OXB, we’re future-focused and growing fast. We succeed together—through passion, commitment, and teamwork.